Do you have questions regarding the order of a criminal record extract?
Please consult our FAQ in advance.
The most frequently asked questions:
Where is my extract / my order?
You can track your extract via tracking.
Note: Have you sent the documents by post and the indicated delivery time has already passed? Otherwise, we kindly ask for your patience.
I have not received / have deleted the access link/code for the digital criminal record extract. What can I do?
You can check the status of your order under ‘Tracking'. As soon as the digital extract is available, a download link will be displayed there.
How long does it take to receive my criminal record extract?
Processing times are adjusted to the current volume of requests. Please refer to the processing time indicated on your order form, which you also received by email.
Is express processing available?
No. Unfortunately, we cannot offer this service.
Can the documents also be sent by email?
No.
Please send us the required documents by post as described on the form.
